We are offering people who have a loved one or friend in hospital over the festive season, to send a message to their friend or relative so they can stay connected.

Elaine Crooks, Patient Experience & Involvement Lead for North Cumbria Integrated Care NHS Foundation Trust, said: “We understand how difficult it must be to have a loved one or friend in hospital at Christmas and not be able to visit them because of the Coronavirus.

“It is really important for to keep our patients and relatives connected.”

The Patient Experience and Involvement Team and PALS can support relatives to send a message, they will be printed and laminated and  hand delivered to the relevant ward including our community hospitals and shared with your loved one.

Relatives need to email or phone their message in and include:

  • Your loved ones name and date of birth.
  • Your message with a photograph included as an email attachment if you wish.
  • The ward they are on.

The service will close at 2pm on Christmas Eve and will not operate on Christmas Day or Boxing Day so people are urged to send their messages in advance.

Anyone wanting to send a festive message to a relative in hospital should contact: Freephone: 0800 633 5547 or 01228 814008 or email PALS@ncic.nhs.uk

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