If English is not your first language, we can arrange for an interpreter to come to your appointments and assist you if you’re in hospital. You can also bring a friend or relative with you to help you.

If you’re hearing or speech-impaired, we can arrange for a qualified communicator or sign language interpreter to help you.  

You can request an interpreter or communicator for appointments at our community hospitals, clinics and other community settings by contacting the Patient Experience Team:

  • text 07827 312699
  • email pet@ncic.nhs.uk
  • freephone 08006 335547
  • landline 01228 608257

You can request an interpreter or communicator for appointments or stays at Cumberland Infirmary by contacting the Patient Advice and Liaison Service:

You can request an interpreter or communicator for appointments or stays at West Cumberland Hospital by contacting the Patient Advice and Liaison Service:


You can also download and print this picture tool to help you at your appointments or during your hospital stay.

Picture tool

If you need a translation of any of our leaflets or publications, or need a different format like:

  • Braille
  • large print
  • audio

Please email the Communications Team on communications.helpdesk@ncic.nhs.uk or call 01228 603890. You can also write to them at:

Communications Team
Trust Headquarters
Parkhouse
Kingstown
Carlisle
Cumbria
CA6 4BZ