No matter how busy our A&E departments are, the most seriously ill and injured patients will always be seen first and as quickly as possible.

If you choose to visit us and do not need urgent or emergency treatment, you will be safely supported to access an alternative service.

See below for more information on the alternatives that are available to you. 

Are you feeling unwell? Choose the right place to go:

NHS 111 IllustrationNHS 111
Call 111 if you have an urgent medical problem and you’re not sure what to do.
If you think you need medical help right now, 111 online can tell you what to do next. 111 online will not give you a diagnosis, but we will direct you to the best place to get help for your symptoms.

Emergency Department Illustration

Emergency Departments | A&E | 999
 A&E departments deal with life-threatening emergencies such as: stroke, heart attack, major trauma such as a road traffic accident, loss of consciousness, acute confused state, fits that are not stopping, chest pain, breathing difficulties, severe bleeding that cannot be stopped, severe allergic reactions, severe burns or scalds. If you or someone you know have any of these call 999 immediately.

Urgent Treatment Centre Illustration

Urgent Treatment Centres
This is the best place to go if you need urgent medical attention and it’s not life-threatening such as: sprains and strains, cuts and grazes, obvious broken bones (fractures), bites and stings, infected wounds, minor burns, head injury (if there has been no loss of consciousness), eye problems (such as minor eye infections, scratches or something that is stuck in your eye).

We have a range of healthcare professionals that work in the UTCs such as healthcare assistants, nurses and medical practitioners. You will be triaged and we will ensure that you will see the most appropriate clinician to treat you.

X-ray service is available at the UTC's at the following times:

Penrith: Monday - Friday 8.30-4.30pm

Keswick: Monday - Friday 9.30-12.30pm

GP Surgery IllustrationGP Surgery
This is the best place to go if you have an have an illness or injury that will not go away or if you notice changes in your body that are not normal. This includes changes with moles, new lumps, coughs, aches or pains that do not go away, blood in your pee or poo and concerns about your mental wellbeing.

Pharmacy IllustrationPharmacy
Pharmacists can help you with minor health concerns such as: coughs, colds and sore throats, flu, earache, cystitis, skin rashes, red eye, tummy trouble, indigestion and heartburn, aches and pains, teething, emergency contraception, weight management. You can find your closest pharmacy online: Find a pharmacy - NHS ( 

Self care IllustrationSelf Care

Most common illnesses and problems will get better without the need to visit a doctor and can be treated at home. Click on the links for advice on how to manage your symptoms: back paincoldsconstipationcoughseczemaflufever in childrenheadacheindigestion and heartburnmigrainesleep problemsurinary tract infections (UTI)

You can also visit for self-care tips and tools and for advice on how to look after yourself.