As we go into winter it is really important that people understand which NHS service is best for their needs. Many people go to A&E when their condition could actually be treated at one of our urgent treatment centres.

You should always go to for advice initially however understanding the role of UTCs as part of the available NHS services is important.

Zoe Rigg is the manager of our UTCs at Keswick and at Penrith. Zoe Rigg UTC manager mask landscape 1.png

Zoe explains: “Our UTCs are led by highly qualified Advanced Clinical Practitioners, with staff nurses and health care assistants. We are also supported by our GPs. We are all highly trained and are best place to help you if you need urgent medical attention that is not life threatening. The UTCs are based at Keswick Hospital and at Penrith Hospital and you don’t need an appointment or a referral to access the services.

Our walk in services are open between 8.30 and 7pm in Keswick and between 8am and 10pm at Penrith.”

Heather Salkeld Zoe Rigg Amanda OwenWood and Sam Budd 2.pngUTCs are equipped to diagnose and treat many of the most common ailments people go to A&E. A&E have to prioritise the most serious cases first and so if your condition is less serious – like the ones listed below - a UTC is a more appropriate service for you.


If you need urgent medical attention that is not life threatening then our urgent treatment centres will be able to help you.

Conditions that can be treated at an urgent treatment centre include:

  • bites and stings
  • cuts and grazes
  • ear and throat infectionsPenrith UTC exterior.png
  • emergency contraception
  • eye problems
  • minor head injuries
  • minor scalds and burns
  • skin infections and rashes
  • sprains and strains
  • suspected broken limbs


Keswick Hospital Urgent Treatment Centre
Open daily, 8.30am to 7pm
Crosthwaite Road
CA12 5PH
01768 245678 option 1


Penrith Hospital Urgent Treatment Centre
Open daily, 8am until 10pm
Bridge Lane
CA11 8HX
01768 245555 option 1

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