Are you happy with the way you’ve been treated?

    Thumbs up agree              or               Sad face

                               Happy                                                        Sad

                                                                                                                                                          How could we make this better?

 

       Talking with someone             or                         Listen

                             Talk                                                                         Listen

 

Do you need to make a complaint?

 

Yes green ticks         or          No.png

                                Yes                                                          No

 

We need to talk about what happened, over the phone or in person?

 

Phone.pngor        inperson.png

Phone                                    In person

                 

OVERALL,  HOW DO YOU FEEL ABOUT THIS?

Faces

Confidentiality

‘The Trust’s vision is to keep your information safe in our hands.’ We promise to use your information fairly and legally, and in-line with local and national policies. You have a right to understand how your information is used and you can request a copy of the information we hold about you at any time.

For further information on confidentiality contact the Information Governance Team:

Information.Governance@ncic.nhs.uk | 01228 603961

Feedback

We appreciate and encourage feedback, which helps us to improve our services. If you have any comments, compliments or concerns to make about your care, please contact the Patient, Advice & Liaison Service:

pals@ncic.nhs.uk | 01228 814008 or 01946 523818

If you would like to raise a complaint regarding your care, please contact the Complaints Department:

complaints@ncic.nhs.uk | 01228 936302