Visitors guidance

Due to the coronavirus (COVID-19) pandemic, visiting is temporarily suspended. This includes the Cumberland Infirmary, West Cumberland Hospital and all of our community hospitals.

Please consider other ways of keeping in touch with your family and friends, such as phone calls. 

All patients in our hospitals have access to our free wifi so they can keep in touch with family and friends. 

There are some exceptions where visitors are permitted, including:

• patients who are receiving end-of-life care

• birthing partners in maternity units

• parents or legal guardians in the children’s unit

Visitors must be immediate family members or carers only.

We would also like to remind patients attending outpatient appointments that they cannot bring friends or family with them unless absolutely essential.

 You should not visit any of our locations if you're:

  • unwell, especially if you have a high temperature or a new, persistent cough
  • vulnerable as a result of your medication, a chronic illness or over 70 years of age

We ask for your help in respecting these rules.

Attending hospital appointments
If you are attending hospital for an appointment, you will be given the option to wear a mask. This will be if you are in a waiting area or where it is not possible to maintain a 2 metre social distance. 

Patients being transferred between departments will also be given a face mask to wear.


Please do not to visit if you’re suffering or recovering from:

  • a cold
  • a cough
  • a high temperature
  • flu
  • diarrhoea
  • vomiting

To prevent infection, we do not allow flowers on the wards or in clinical areas. If you’d like to bring a present for your friend or relative, here are a few suggestions:

  • small healthy snacks
  • fruit
  • magazines
  • books

When you visit someone in hospital, always clean your hands using soap and water before you enter and leave the room or ward. We also ask that you use the alcohol hand rubs whenever you enter or leave a different area of the hospital.

Please do not visit at meal times, as patients should be able to enjoy their meal in a quiet and relaxed atmosphere without interruptions. If you wish to help your relative or friend at meal times please arrange this with us.

We try to create a calm and restful environment to help our patients recover. Please help us to keep noise levels as low as possible and do not disturb other patients. Supervise children at all times and do not allow them to run around or climb on to beds. If you’re planning to bring young children, it would be helpful to speak to the nurse in charge first.

We’ll keep family members and next of kin informed about any information the patient would like them to know. We ask that you respect that no information can be given without the patient’s consent. If you feel that you have not been given enough information, or are unsure about anything, we’ll be happy to talk things through with you.

We might ask you to leave for a short time during your visit while we care for your friend or relative. We’ll tell you when you can return to the bedside.

Violence and aggression towards staff, patients or members of the public will not be tolerated in any of our hospitals. Assault is a crime, and we’ll seek the maximum legal penalties for anyone behaving in this way.

  • do not sit on the patient's bed, as this can spread germs
  • do not put your feet on the patient's bed
  • do not touch the patient's wounds or any medical equipment they're attached to
  • do not use the patients' toilets, use the hospital's public toilets
  • do not share a patient's toiletries, tissues or hospital equipment with other patients

All our hospitals are smoke free sites. This means there’s no smoking allowed anywhere on the property. This includes outside entrances and in our car parks and grounds.

You can use e-cigarettes and vapes outside the hospital, if you stand 10 metres away from the building. If you’d like help to quit smoking, support is available. Visit to find out more.