Visitors guidance - Inpatients

Due to the coronavirus (COVID-19) pandemic, visiting to our inpatient units is temporarily suspended. This includes the Cumberland Infirmary, West Cumberland Hospital and all of our community hospitals. 

Please consider other ways of keeping in touch with your family and friends, such as phone calls and video calls on tablets. 

All patients in our hospitals have access to our free wifi so they can keep in touch with family and friends. 

There are some exceptions where visitors are permitted, including:

  • patients who are receiving end-of-life care
  • birthing partners in maternity units
  • parents or legal guardians in the children’s unit

Additionally if there are exceptional clinical or social reasons why someone wants to visit this will be decided on a case-by-case basis and we would urge people to liaise directly with the senior nurse on the ward.

Visitors must be immediate family members or carers only.

If you are dropping of belongings for someone in hospital please leave these with the volunteers at the West Cumberland Hospital or the Cumberland infirmary or with the reception of the community hsoptials. Members of the public are not allowed to take belongings to the wards.

Attending Outpatient hospital appointments

Patients attending outpatient appointments should attend on thier own unless the support of a family member or friends is absolutely essential to thier needs, for example someone with dementia.

If you are attending hospital for an appointment, you will be given the option to wear a mask. This will be if you are in a waiting area or where it is not possible to maintain a 2 metre social distance.

Partners of pregnant women across north Cumbria are now able to attend all antenatal scans taking place at West Cumberland Hospital, The Cumberland Infirmary and Penrith Birthing Centre. The latest guidance is on our maternity pages.

You should not visit any of our locations under any circumstance if you're unwell, especially if you have a high temperature or a new, persistent cough

We ask for your help in respecting these rules.


Please do not to visit if you’re suffering or recovering from:

  • a cold
  • a cough
  • a high temperature
  • flu
  • diarrhoea
  • vomiting

To prevent infection, we do not allow flowers on the wards or in clinical areas. If you’d like to bring a present for your friend or relative, here are a few suggestions:

  • small healthy snacks
  • fruit
  • magazines
  • books

When you visit someone in hospital, always clean your hands using soap and water before you enter and leave the room or ward. We also ask that you use the alcohol hand rubs whenever you enter or leave a different area of the hospital.

Please do not visit at meal times, as patients should be able to enjoy their meal in a quiet and relaxed atmosphere without interruptions. If you wish to help your relative or friend at meal times please arrange this with us.

We try to create a calm and restful environment to help our patients recover. Please help us to keep noise levels as low as possible and do not disturb other patients. Supervise children at all times and do not allow them to run around or climb on to beds. If you’re planning to bring young children, it would be helpful to speak to the nurse in charge first.

We’ll keep family members and next of kin informed about any information the patient would like them to know. We ask that you respect that no information can be given without the patient’s consent. If you feel that you have not been given enough information, or are unsure about anything, we’ll be happy to talk things through with you.

We might ask you to leave for a short time during your visit while we care for your friend or relative. We’ll tell you when you can return to the bedside.

Violence and aggression towards staff, patients or members of the public will not be tolerated in any of our hospitals. Assault is a crime, and we’ll seek the maximum legal penalties for anyone behaving in this way.

  • do not sit on the patient's bed, as this can spread germs
  • do not put your feet on the patient's bed
  • do not touch the patient's wounds or any medical equipment they're attached to
  • do not use the patients' toilets, use the hospital's public toilets
  • do not share a patient's toiletries, tissues or hospital equipment with other patients

All our hospitals are smoke free sites. This means there’s no smoking allowed anywhere on the property. This includes outside entrances and in our car parks and grounds.

You can use e-cigarettes and vapes outside the hospital, if you stand 10 metres away from the building. If you’d like help to quit smoking, support is available. Visit to find out more.