Alert

Important parking app update at West Cumberland Hospital.

From 1 December 2025, parking at West Cumberland Hospital will move to a new app called RingGo.

Please download and start using RingGo from 1 December to avoid any disruption.

RingGo is already used by millions of drivers across the UK, making it simple and reliable to pay for parking.

There are no changes to the parking machines – only the app is changing.

Thank you for your cooperation as we make this transition to a smoother, more trusted service.

There are a number of car parks at West Cumberland Hospital. The car park located near the main entrance has the most spaces available for disabled patients and visitors, however there are spaces for disabled people available throughout the site.

Tariffs

The machines accept 5p, 10p, 20p, 50p, £1 and £2 coins. All machines also accept debit and credit cards.

Allow plenty of time for your visit. Although you have a designated time for your appointment, you might have to wait.

  • up to 1 hour costs £1
  • up to 2 hours 15 mins costs £2
  • up to 3 hours 30 mins costs £3
  • up to 24 hours costs £5
  • a 1 week permit costs £10

You can also pay for your parking using your mobile. Just download the Flowbird app and follow the instructions. 

Flowbird WCH location number: 10194


Children's ward: 

Car parking charges can be reimbursed for the parents or guardians of a child or young person who is admitted as an inpatient at hospital overnight, between 7:30pm and 8am. Please complete and return this form with the correct documents to claim your parking charges back.

Parking permits for relatives visiting end of life patients

Free parking permits are available for relatives who are visiting patients who are at the end of their life at West Cumberland hospital or the Cumberland Infirmary.

The Trust understands that this is an exceptionally difficult time for the loved ones of those who are dying and therefore we have processes in place to make sure they are able to park free of charge.

Special permits called ‘Swan permits’ can be issued in these circumstances. These permits are valid for five days.

Immediate family/close relatives who wish to park free of charge need to get a Swan permit (maximum 2 vehicles), this will be arranged through the Sister/Nurse in charge.

Please note, the security office is not able to deliver permits, they must be collected by ward staff for distribution.

WCH operates a pay and display car park and until the permit has been issued, a pay and display ticket must be purchased and displayed.

Picking up your Swan permit at WCH:

If you have been advised that the permit is ready for collection you may use the short stay car park to pick the permit up. Once you have the permit you must move your vehicle to one of the visitor car parks and display the Swan permit clearly in the window.

These permits must match the register and not be altered once issued.

The Swan permit must be clearly displayed.

Permits for those with long term appointments:

Long term appointments – (for example cancer services and renal patients) free permits are issued directly from the ward. At each appointment before the patient leaves they will be given another permit with the date pre filled in for their next appointment. These are single use only, the patient just needs to fill in the registration part as some patients get drove in by various vehicles throughout the week.

Appeals system

If you wish to appeal a parking charge notice, please do so via the enforcement provider UK Parking Control (UKPC) directly on their website. You can read about the appeals process here.